When it comes to leadership, your example is important—and that includes what you say.
Words have power, and how you use them can have a significant impact on your employees’ job satisfaction, morale, and productivity. The language of successful leadership is all about communicating effectively and connecting with your audience. Follow these basic steps to hone your leadership edge:
Know your audience.
There’s no ‘magic phrase’ that will always inspire your team to achieve its best. Every employee is different, so they will each respond differently to various types of motivational language. The best communication comes from knowing your audience’s favored communication styles, motivations, learning styles, etc., so you can adapt your message to their preferences. Plan your words and phrases to ensure that you connect with your employees in a meaningful way. Think carefully about how you can encourage your staff and instill confidence in them.
Be specific and direct.
When you’re delivering an assignment or asking for assistance, focus on providing simple, actionable, and specific instructions. Clear-cut communication increases the likelihood that they’ll understand what you’re asking of them and will take the appropriate actions. Don’t end a conversation until you’re sure the other person understands your objectives and how to achieve them. Delivering your instructions in a friendly, open manner lets your employees know they can approach you if they’re unsure about a step or have follow-up questions.
Watch your body language.
Your nonverbal communication is just as important as what you say—perhaps even more so. Facial expressions, posture, and eye contact all play a major role in how your message comes across. Crossing your arms, for example, signifies defensiveness, so be sure to keep an open, welcoming stance. And pay attention to whether your body language aligns with what you’re saying to ensure you’re perceived as a trustworthy leader.
Be a good listener.
One of the best ways to encourage open and honest communication is to model active listening. Give your undivided attention when your employees are speaking to you. Ask follow-up questions to demonstrate that you’re paying attention and to make sure there are no miscommunications. Keep an open mind and focus on thoughtfully responding to what they’re saying.
Using transparent, courteous communication is one of the best ways to cultivate loyalty and boost your team’s performance. Say “please” and “thank you” frequently, and mean it. Focus on bringing a sincere, polite attitude to every situation.
The ultimate goal of successful leadership language is to connect with your employees. It’s a skill you can master to make your career shine and improve the happiness of everyone in your workplace. The HR Team has decades of experience helping leaders like you to make the most of their communication skills. Please contact us to learn more.
About The HR Team: Founded in 1996, The HR Team is a Maryland-based human resources outsourcing firm committed to developing strategic, customized solutions that respond to the unique needs and cultures of organizations of all types and sizes. Available as a one-source alternative to an in-house HR department or on an à la carte project basis, the company’s flexible service models address the full spectrum of HR needs that many organizations struggle to address. The HR Team helps clients achieve their highest level of success by providing value-driven human resources services that leave them time to focus on what they do best: directing business growth and profitability. Headquartered in Columbia, Maryland, the firm serves all of Maryland, Washington, DC, and Virginia. To learn more about The HR Team, call 410.381.9700 or visit https://www.thehrteam.com/.