The Evolution of HR: Three Ways this People Function is Raising the Corporate Bar

Human resources is the architect of the employee experience. As the evolution of HR continues, purpose-driven philosophies have become core business drivers. Once upon a time, human resources was known as the personnel department. Personnel refers to the people who perform work for a company. Human resources, in contrast, encompasses the tools to recruit, train, […]
😱 Don’t let your employee communications give you a fright!

At the beginning of 2001, we took a family Spring break trip to the Bahamas. It was a group tour that had its own charter flight. We were approaching Nassau, and the pilot announced that the weather wasn’t good to land and that we would be circling the airport for a bit. However, he stated […]
HR Roles in Employee Engagement: Four Important Considerations for Today’s Workplace

From talent management to enforcing ever-changing labor laws, the human resources department plays a key role in business operations. Due to its people-focus at all levels of the organization, HR is also a primary facilitator of employee engagement. Employee engagement matters. It’s no secret that companies with engaged workforces vastly outperform those without them. When […]
Employment Laws for Remote Employees: 18 Important Things to Know for Compliance

As employers adjusted their workforce arrangements amid the COVID health crisis, remote work quickly gained widespread acceptance. For the most part, remote employment has meant working from a home office. But the “work from anywhere” concept is being taken literally by a growing number of workers, who may now be toiling away from far-flung locations […]
👓 Starting today, it’s time for a fresh perspective!

As the seasons change, it’s time for a fresh perspective. I remember many years ago, when our daughter was an infant, we took her outside. She looked around with what appeared to be delight on her face. She turned her head in different ways with intensity, gasps, and squeals of what appeared to be glee. […]
Beware of the Business Buzzword User: Say Goodbye to Tired Jargon and Catchphrases

Have you noticed that advertisers, presenters, and business colleagues are peppering their communications with lots of jargon these days? It’s become a problem in organizations of all sizes and types. Jargon limits people’s understanding of the topic being discussed, leaving employees and customers confused. Some business buzzword users may be trying to show off their […]
Eileen’s Lesson: ❓ Don’t miss why it’s crucial to ask, “Why?”

A friend recently told me a funny story. They were at a party, and there were two trays of dip side by side, one of clam and one of onion. Her husband entered the room and tripped on something, which caused him to fall forward. Fortunately, the clam/onion dip broke his fall by having one […]
Yes, Your Remote and Hybrid Workforce Can Still Deliver World-Class Customer Service

Your company may offer superior products or amazing services, but that’s no longer enough for the average consumer. If you don’t have considerate, resourceful customer care teams in place, your business stands to suffer in a big way. Check out these revealing statistics from Salesforce.com’s 2022 State of The Connected Customer report: 71% of survey […]
Setting Expectations with Remote and Hybrid Teams: Five Proven Strategies for Success

It’s human nature to assume everybody thinks as we do. Many personal and professional failings stem from the inability to recognize that we all see the world through our own lens. For instance, you and your team members may have vastly different ideas of what a job well done means. When your employees know what […]
Five Expert Strategies for Handling Conflict in Remote and Hybrid Environments

Conflict is bound to occur in any collaborative environment. When it’s handled properly, workplace conflict can be constructive, increasing trust, improving communication, and bolstering respect. Among remote and hybrid teams, however, conflict has a higher risk of festering. Employees are more likely to take professional criticism personally when it’s delivered from behind a computer screen. […]