Employment Laws for Remote Employees: 18 Important Things to Know for Compliance

As employers adjusted their workforce arrangements amid the COVID health crisis, remote work quickly gained widespread acceptance. For the most part, remote employment has meant working from a home office. But the “work from anywhere” concept is being taken literally by a growing number of workers, who may now be toiling away from far-flung locations […]
👓 Starting today, it’s time for a fresh perspective!

As the seasons change, it’s time for a fresh perspective. I remember many years ago, when our daughter was an infant, we took her outside. She looked around with what appeared to be delight on her face. She turned her head in different ways with intensity, gasps, and squeals of what appeared to be glee. […]
Beware of the Business Buzzword User: Say Goodbye to Tired Jargon and Catchphrases

Have you noticed that advertisers, presenters, and business colleagues are peppering their communications with lots of jargon these days? It’s become a problem in organizations of all sizes and types. Jargon limits people’s understanding of the topic being discussed, leaving employees and customers confused. Some business buzzword users may be trying to show off their […]
Eileen’s Lesson: ❓ Don’t miss why it’s crucial to ask, “Why?”

A friend recently told me a funny story. They were at a party, and there were two trays of dip side by side, one of clam and one of onion. Her husband entered the room and tripped on something, which caused him to fall forward. Fortunately, the clam/onion dip broke his fall by having one […]
Yes, Your Remote and Hybrid Workforce Can Still Deliver World-Class Customer Service

Your company may offer superior products or amazing services, but that’s no longer enough for the average consumer. If you don’t have considerate, resourceful customer care teams in place, your business stands to suffer in a big way. Check out these revealing statistics from Salesforce.com’s 2022 State of The Connected Customer report: 71% of survey […]
Setting Expectations with Remote and Hybrid Teams: Five Proven Strategies for Success

It’s human nature to assume everybody thinks as we do. Many personal and professional failings stem from the inability to recognize that we all see the world through our own lens. For instance, you and your team members may have vastly different ideas of what a job well done means. When your employees know what […]
Five Expert Strategies for Handling Conflict in Remote and Hybrid Environments

Conflict is bound to occur in any collaborative environment. When it’s handled properly, workplace conflict can be constructive, increasing trust, improving communication, and bolstering respect. Among remote and hybrid teams, however, conflict has a higher risk of festering. Employees are more likely to take professional criticism personally when it’s delivered from behind a computer screen. […]
Eileen’s Lesson: ⌚Perception vs. Reality – time for a check?

When my daughter was six going on 16, we attended a 30th birthday party for a cousin. Before the party, our daughter was very excited. She picked out an outfit, did her hair just right, and demanded that we be at the party at just the right time. The party was very nice, but after […]
How Effective is Your Diversity Recruiting Strategy?

The American workforce is shifting and inclusivity is more important than ever. Companies committed to diversity and inclusion are likely to surpass the competition. Recent studies conducted by McKinsey & Company have found that companies exhibiting gender and ethnic diversity outperform less diverse organizations by as much as 35%. They bring in more sales revenue, […]
If You Aren’t Tapping into Senior Talent, Here’s Why You Should Be

Many business owners say they dislike hiring young people because they may only stick around for a year or two. And then in the same breath, they say they don’t want to hire older workers because they may only stick around for five years. Aside from the stereotype of them leaving, there is the misconception […]